Returns Policy

We offer a 30-day return window for all unopened products. The 30-day period begins from the day you receive your order. Please note that we cannot accept returns of opened products under any circumstances, as this is a legal requirement for alcoholic beverages.

To initiate a return, please follow these steps: 1. Contact our customer service team within 30 days of receiving your order 2. Provide your order number and details about the return 3. Await confirmation and return shipping instructions 4. Package the unopened product securely 5. Ship the item back to the provided address Please note that buyers are responsible for return shipping costs unless the return is due to our error.

If you receive a damaged or incorrect item, please: 1. Take photos of the damage or incorrect item 2. Contact us immediately with your order number and photos 3. Do not open the product 4. Keep all original packaging We will investigate and resolve such cases promptly, providing specific instructions for your situation.

Once we receive and inspect your return, we will process your refund: • Refunds will be issued to your original payment method • Processing time is typically 5-10 business days • You will receive an email confirmation when your refund is processed • Bank processing times may vary for the refund to appear in your account Original shipping costs are non-refundable unless the return is due to our error.

For all returns, please ensure you provide: • Order number • Date of purchase • Reason for return • Your contact information • Photos (if reporting damage) Incomplete return requests may delay processing.

We process exchanges as a refund and new purchase. If you wish to exchange an item: 1. Follow the return process above 2. Place a new order for your desired item This ensures the fastest processing time and allows you to select exactly what you want.

The following items cannot be returned: • Opened products • Products with damaged or missing seals • Items without original packaging • Special order or custom items • Items marked as final sale

If you have any questions about our return policy, please contact us via the contact page on the website. We aim to respond to all inquiries within 1 business day.