Privacy Policy
Last Updated: 19/02/2025
Introduction
At IslandSlice, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
We are committed to ensuring that any personal data we hold about you is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect information that you provide directly to us, including:
• Order Information: When you make a purchase, we collect your name, delivery address, email address, phone number, and order details
• Contact Form Submissions: Information you provide when contacting us through our website
• Payment Information: When you make a purchase, our payment processor Stripe collects your payment details
• Newsletter Subscriptions: If you opt in to our newsletter, we collect your email address
We only collect information that is necessary to provide our services and fulfill your orders.
How We Use Your Information
We use your personal information for the following purposes:
• Processing and fulfilling your orders
• Communicating with you about your orders
• Responding to your inquiries and contact form submissions
• Sending newsletters (only if you have explicitly opted in)
• Complying with legal obligations
• Improving our services
We will never use your personal information for purposes other than those stated in this policy without your consent.
Information Sharing
We share your information only when necessary to provide our services:
• Payment Processing: We use Stripe to process payments securely
• Delivery Services: We share delivery information with shipping partners to fulfill orders
• Legal Requirements: We may share information if required by law
We never sell your personal information to third parties or share it for marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information:
• Secure payment processing through Stripe
• Encrypted data transmission
• Limited staff access to personal information
• Regular security assessments
While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
Your Rights
Under UK GDPR, you have the following rights:
• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
To exercise any of these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary:
• Order information: 7 years (as required by UK tax law)
• Contact form submissions: 2 years
• Newsletter subscriptions: Until you unsubscribe
After these periods, your data will be securely deleted unless we are required by law to keep it longer.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Continued use of our website after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the contact page on the website.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.